Official WhatsApp Business Solution Provider — also known as Whats Portal
Send bulk broadcasts to thousands of contacts, manage every customer conversation with your team, and automate order notifications — all from a single, official WhatsApp Business API platform built for how Indian businesses actually work.
Platform features
From first message to repeat purchase, WhatsPortal covers every step of the customer communication lifecycle on WhatsApp.
Every customer WhatsApp lands in one place. Assign conversations to agents, leave private notes, and close tickets — without missing a message.
Upload a CSV, pick a template, and send personalised messages to thousands. Track delivery, reads, and failures in real time.
Build multi-step automations visually — trigger from Shopify orders, shipment events, leads, or any webhook. No developers needed.
Set up your WhatsApp Business Account, verify phone numbers, and manage your full template library — from draft to Meta-approved.
AI-powered capabilities
Go beyond messaging. Automate conversations with AI, make and receive WhatsApp calls, turn Instagram into a lead engine, and build nurturing sequences — without writing any code.
Make and receive voice calls over WhatsApp — no phone number dialling, no channel switching. Keep every customer interaction inside a single conversation thread.
Deploy AI chatbots that understand customer intent, answer FAQs, qualify leads, and hand off to a human agent — 24/7, on WhatsApp.
Automate Instagram DMs and comments for creators, businesses, and professionals. Convert every interaction into a qualified lead or a direct sale.
Build multi-step sequences that follow up with leads automatically — right message, right time — moving prospects from interest to conversion without manual effort.
WhatsApp CRM India
Most WhatsApp tools give you a conversation list. WhatsPortal gives you a full customer contact management system — with custom fields, tags, filters, and real-time WhatsApp contact sync — so your team always knows who they are talking to and why it matters.
Define the contact schema that matches your operation — store customer tier, city, last order value, dietary preference, or any field your team needs. Custom configurable fields per workspace mean no two businesses are forced into the same mould.
Segment your contact database instantly. Filter by tag, custom field value, or last activity. Build saved views for high-value customers, trial users, or any cohort you care about — then target them directly with a broadcast campaign.
Bring your existing customer list in seconds via CSV upload. Every WhatsApp interaction is stored against the contact record — so any team member who picks up a conversation has full context, not just the last message.
Contacts update automatically when a Shopify order is placed, a Meta lead form is submitted, or a workflow creates a new record. Your WhatsApp CRM stays current without manual data entry.
Integrations
Connect your WhatsApp workflows to the commerce, logistics, and marketing stack that powers Indian e-commerce — no middleware, no custom code.
Sync customer data, trigger order confirmation messages, and automate abandoned cart recovery directly from your Shopify store.
Send automated shipping notifications at every milestone across both logistics providers — dispatched, in transit, out for delivery, delivered — without manual work.
Connect your restaurant POS to WhatsApp. Notify customers when orders are confirmed, ready, or dispatched — and send post-visit feedback requests.
Capture leads from Facebook and Instagram ads and instantly start a WhatsApp conversation — before they forget they clicked your ad.
Manage Instagram DMs and comment replies from the same inbox as WhatsApp. Trigger automations from new DMs or comments.
Append rows to any Google Sheet from workflow automations — log leads, orders, or customer responses without leaving WhatsPortal.
Sync contacts and leads between Zoho CRM and WhatsPortal. Trigger WhatsApp follow-ups from Zoho pipelines and write conversation data back to CRM records.
Connect HubSpot contacts and deals to WhatsApp conversations. Automate outreach from HubSpot workflows and log WhatsApp activity back to HubSpot.
Send a POST request to WhatsPortal from any platform — your backend, payment gateway, booking system, or third-party tool.
WhatsApp workflow automation India
WhatsPortal's no-code WhatsApp automation builder is a visual, drag-and-drop canvas where any business event becomes a WhatsApp message. With multiple trigger types and actions — including WhatsApp webhook automation for any external system — you can automate the full customer communication lifecycle without writing a single line of code.
Fires on 17+ Shopify events — orders placed, paid, cancelled, fulfilled, abandoned checkouts, and more.
Triggers when a shipment changes status on Shiprocket or Delhivery — dispatched, in transit, out for delivery, delivered, or returned — with per-status filtering.
Fires when a new POS order arrives, with an optional minimum order amount filter.
Activates the moment a Facebook or Instagram Lead Gen form is submitted — with per-form filtering.
Starts a workflow every time your Instagram account receives a new direct message.
Fires when someone comments on your Instagram post — trigger an auto-reply or move to WhatsApp.
Accept an inbound HTTP POST from any external system — your backend, payment gateway, or CRM — secured by secret token.
Send a Meta-approved template message or a WhatsApp Flow, personalised with Liquid template variables.
Write data back into your WhatsPortal CRM — create new contacts or update existing fields in real time.
Append a row to any connected Google Sheet — log leads, order details, or survey responses automatically.
Reply to an Instagram user with a direct message, including interactive buttons, from a workflow step.
Post a public comment reply on Instagram — close the loop on ad comments or product questions automatically.
Make a GET, POST, PUT, PATCH, or DELETE call to any external API — connect any system, no developer needed.
Need to connect a system not on this list?
The Customised Webhook trigger and Custom HTTP Request action let you integrate any platform — your own backend, a payment gateway, a booking engine, or any third-party API — in minutes.
Real-world use cases
From reducing RTOs on COD orders to recovering abandoned carts — these are the automations that move the business needle.
Confirm COD orders — cut RTOs by 40%
When a cash-on-delivery order is placed, WhatsPortal instantly sends a confirmation message. A single reply confirms the address. Unconfirmed orders pause before dispatch — saving you ₹200–400 per prevented return.
Recover abandoned carts automatically
A customer leaves without buying. WhatsPortal detects the Shopify event, waits 30 minutes, and sends a personalised message with the exact items left behind. No manual follow-up. Average recovery rate: 25–35%.
Ship without WISMO tickets piling up
Connect Shiprocket or Delhivery and every status milestone — dispatched, in transit, out for delivery — triggers an automatic WhatsApp update. Customers know where their order is before they think to ask.
Turn ad leads into live conversations
A prospect fills a Facebook lead form. Within 60 seconds, WhatsPortal opens a WhatsApp conversation, qualifies intent, and routes to the right team member. No lead left waiting on a cold email.
Industry spotlight — Real estate
Every unanswered property enquiry is a lost deal. WhatsPortal combines AI chatbots and WhatsApp Calling API so realtors — solo agents, brokerages, and developers — respond to every lead instantly and close faster.
A prospect enquires from a Facebook ad or a website form. WhatsPortal's AI chatbot responds on WhatsApp within seconds — sharing project details, brochures, and pricing — before the lead moves on.
The AI chatbot collects budget, preferred location, and buying timeline automatically. Your agents only spend time on serious, pre-qualified buyers.
When a prospect shows strong intent, trigger a WhatsApp call directly — no phone number lookup, no dial tone delays. Connect and close while interest is hot.
Leads that don't convert immediately enter a nurturing sequence — floor plans, site visit invites, festive offers — delivered automatically over days and weeks.
Let prospects book site visits directly through WhatsApp. Confirmations and day-of reminders go out automatically — no manual coordination.
After a site visit, WhatsPortal sends payment plans and next-step guides automatically — keeping momentum alive when the prospect is most engaged.
Built for residential, commercial, and rental real estate
Whether you are a solo realtor managing your own pipeline, a developer launching a new project, or a brokerage handling high-volume enquiries — WhatsPortal scales with your operation and integrates with Meta Lead Forms to capture and convert property leads from Facebook and Instagram ads.
WhatsApp Business API India
There are dozens of WhatsApp platforms. Most are built for global markets and retrofitted for India. WhatsPortal is the official WhatsApp partner built from the ground up for how Indian SMBs — e-commerce brands, D2C sellers, restaurants, and service businesses — actually operate.
WhatsPortal is an official WhatsApp Business Solution Provider. Your WABA is onboarded directly through Meta's verified channels — no grey-area software, no unofficial API access. Which means no account suspensions, no sudden message blocks, and no business downtime.
All plans are billed in Indian Rupees — Free at ₹0, Standard at ₹1,199/month, Premium at ₹2,499/month. Payments via Razorpay, India's most trusted payment infrastructure. No dollar conversion, no international transaction fees, no credit card surprises.
WhatsPortal connects natively to Shopify, Shiprocket, Delhivery, PetPooja, Zoho CRM, HubSpot, Meta Lead Forms, and Instagram — the tools Indian businesses actually run on. No middleware, no brittle automation chains — direct, first-party integrations that work reliably at scale.
The Free plan gives you full platform access — WABA setup, integrations, team inbox, and up to 100 messages/month — with no credit card required. Upgrade when ready. Cancel any time from billing settings with no lock-in fees and no questions asked.
Pricing
No hidden fees. No lock-in contracts. Start free and scale as your business grows. Payments processed securely via Razorpay.
Up to 100 messages/month
For businesses exploring WhatsApp Business API.
Up to 5,000 messages/month
For growing businesses sending regular campaigns.
Unlimited messages
For high-volume operations that need unlimited scale.
All prices exclude WhatsApp Business API conversation charges billed separately by Meta.
FAQ
Everything you need to know about getting started with WhatsApp Business API in India.
WhatsPortal is an official WhatsApp Business API platform built for Indian businesses. It lets you manage customer conversations in a shared team inbox, send bulk broadcast campaigns to thousands of contacts, and automate order and logistics notifications — all through the official WhatsApp Business API. It integrates natively with Shopify, Shiprocket, Delhivery, PetPooja, Meta Lead Forms, Instagram, and more.
The WhatsApp Business App is a free app for small businesses managing conversations manually on a single phone. The WhatsApp Business API (WABA) is Meta's official API for businesses that need to send messages at scale, integrate with e-commerce and CRM platforms, run automated workflows, and give multiple team members access to a shared inbox. WhatsPortal provides everything you need to get started with and operate the WhatsApp Business API.
Yes. WhatsPortal is an official WhatsApp Business Solution Provider. Your WhatsApp Business Account (WABA) is onboarded and verified through Meta's official channels, giving you full access to the WhatsApp Business API without any risk of account suspension from unofficial tools.
Yes. WhatsPortal's campaign feature lets you upload a CSV file of contacts, select a pre-approved WhatsApp template, personalise variables, optionally schedule for a future date and time, and send to thousands of contacts in a single campaign. You get real-time statistics for sent, delivered, read, and failed messages.
Yes. WhatsPortal connects to your Shopify store via OAuth. Once connected, it listens to 17+ Shopify events including orders created, paid, cancelled, fulfilled, and abandoned checkouts. You can trigger WhatsApp automations for any event — for example, a COD confirmation message when an order is placed, or an abandoned cart recovery sequence after 30 minutes. Customer data syncs to your WhatsPortal contacts automatically.
WhatsPortal includes a visual drag-and-drop automation builder. You can create multi-step workflows that trigger from events (Shopify orders, shipment updates, Instagram DMs, Meta lead form submissions, or any custom webhook), process data through filters and time delays, and execute actions like sending WhatsApp messages, creating CRM contacts, appending rows to Google Sheets, or making custom HTTP requests — all without writing any code.
Yes. WhatsPortal supports team workspaces with role-based access control (Owner, Admin, Member). All conversations appear in a shared inbox where any team member can see them. Conversations can be assigned to specific agents, and private internal notes let team members coordinate without the customer seeing the discussion.
WhatsPortal offers three plans billed in INR: Free (₹0/month, up to 100 messages), Standard (₹1,199/month, up to 5,000 messages, priority support), and Premium (₹2,499/month, unlimited messages, 24/7 support, custom integrations). Payments are processed securely via Razorpay.
Yes. WhatsPortal's Free plan lets you set up your WhatsApp Business Account, connect integrations, and send up to 100 messages per month — with no credit card required. It is designed for businesses that want to experience the platform before committing to a paid plan.
Yes. You can cancel your WhatsPortal subscription at any time from your workspace billing settings. There are no lock-in contracts or cancellation fees. Your account reverts to the Free plan at the end of your current billing period.
Yes. WhatsPortal supports the WhatsApp Calling API, allowing businesses to make and receive voice calls over WhatsApp without requiring customers to dial a phone number. Calls are routed to available agents directly within the WhatsPortal inbox, keeping the entire customer conversation history — messages and calls — in one place.
Yes. WhatsPortal lets you deploy AI-powered chatbots on WhatsApp and Instagram that understand customer intent, answer frequently asked questions, qualify incoming leads, and escalate to a live human agent when needed — 24 hours a day, 7 days a week. No coding required.
Yes. WhatsPortal supports Instagram chatbot automation for creators, businesses, and professionals. You can set up automated replies to Instagram DMs and comments, trigger WhatsApp conversations from Instagram interactions, and run full lead-capture workflows — all managed from the same unified inbox as your WhatsApp messages.
WhatsPortal is built for real estate use cases: AI chatbots that respond to property enquiries instantly and qualify buyers automatically, WhatsApp Calling API for high-intent leads, automated follow-up sequences that share brochures and floor plans over days and weeks, and site visit scheduling on WhatsApp without your team lifting a finger. Whether you are a solo realtor or a large brokerage, WhatsPortal automates the entire enquiry-to-conversion journey.
Still have questions? Contact our team or email support@whatsportal.io
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Read moreSet up your WABA, build your first automation, and send your first broadcast — all without leaving WhatsPortal. No credit card required.
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