Fintech & Financial Services Automation
WhatsPortal sends real-time fraud alerts to customers on WhatsApp the moment suspicious activity is detected — faster delivery, higher read rates, and instant two-way response for faster fraud resolution.
Official Meta BSP · End-to-end encrypted
01
A fraudulent transaction is initiated on a customer's account. An SMS alert is sent. The SMS arrives 3–5 minutes late — stuck in carrier queues. The transaction has already been processed. The customer disputes. You absorb the cost.
02
SMS fraud alerts look like every other promotional SMS. Customers train themselves to ignore unknown sender SMS. When a real fraud alert arrives, it gets the same treatment.
03
After a fraud alert, the customer needs to take action — block the card, dispute the transaction, confirm their identity. Doing this via SMS requires a call to your helpline. WhatsApp can make it a two-tap process.
The solution
WhatsPortal connects to your fraud detection system via webhook. The moment a suspicious transaction is flagged, a WhatsApp alert reaches the customer — faster and more reliably than SMS.
The fraud alert includes quick-reply buttons — 'Yes, this was me' or 'Block my card immediately.' Customers respond in one tap. Your system receives the response and acts.
If a customer confirms fraud, the conversation is immediately routed to your fraud response team in the shared inbox — with full context — so resolution begins immediately.
For unusual but potentially legitimate transactions — large purchases abroad, first-time merchant — send a confirmation request before processing, not after.
How it works
Connect your fraud detection system
When a suspicious transaction is flagged, your system sends the customer and transaction details to WhatsPortal via webhook. The alert fires immediately.
Customer receives and responds on WhatsApp
They see the alert, recognise the message as from their bank, and respond in one tap — confirming or blocking.
Your fraud team handles confirmed cases
Fraudulent cases are routed to your team immediately. False positives are confirmed and the transaction proceeds. Faster resolution on both ends.
Automated credit log
Application data and document verification logs are pushed to your loan management system or CRM database instantly.
Suresh P.
FlexiLoans
Hello Suresh! We received your application for a Personal Loan at FlexiLoans. 💳
2:30 PM ✓✓
To complete your application, we need to verify your KYC documents. You can upload them here.
2:30 PM ✓✓
Upload PAN Card
2:31 PM ✓✓
Please share a photo of your PAN Card. Make sure the details are clearly visible.
2:31 PM ✓✓
📸 Attached my PAN card image
2:32 PM ✓✓
PAN Card received successfully! Let's proceed to the next step. ✅
2:32 PM ✓✓
Example conversation — automated by WhatsPortal
What our customers say
“Moving fraud alerts from SMS to WhatsApp improved our customer response rate significantly. When customers actually respond, we prevent fraud instead of processing chargebacks.”
Live
WhatsApp fraud alerts achieve higher customer response rates than SMS, enabling faster fraud prevention
< 1 min
Average setup time for standard workflows
3×
Increase in response rates compared to email alerts
₹0
Get started for free — free plan included
FAQ
WhatsApp Business API message delivery is typically within seconds of the trigger. The speed of delivery depends on WhatsPortal's webhook processing and WhatsApp's delivery infrastructure — significantly faster than carrier SMS queues.
You can set up a quick-reply button — 'Block my card' — that triggers a webhook to your card management system, initiating the block automatically. The customer is confirmed via the same conversation.
Yes. Use WhatsPortal for fraud alerts, large transaction confirmations, unusual login notifications, and account security updates — wherever customer attention and response speed matters.
Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.
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No credit card required. Free plan available. Official Meta BSP.
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