Fintech & Financial Services Automation
WhatsPortal sends personalised insurance renewal reminders on WhatsApp — 30 days before expiry, 7 days before, and on the expiry date — so policies don't lapse and renewal rates stay high without expensive agent follow-up.
Official Meta BSP · INR pricing via Razorpay
01
A customer has a health insurance policy renewing in 45 days. They know it's coming up but haven't acted. An email was sent — it's somewhere in their inbox. An SMS arrived — ignored. The policy lapses. They blame the insurer.
02
Your renewal calls from agents are expensive — ₹200–400 per call. For policies with premiums under ₹5,000, the cost of calling to retain the customer can approach the value of the premium itself.
03
Customers who let a policy lapse are more likely to switch insurers when they renew. A proactive WhatsApp reminder before lapse is the most cost-effective retention tool in your arsenal.
The solution
WhatsPortal sends reminders at 30 days, 7 days, and 1 day before expiry — each message escalating in urgency, each including the policy details and a direct renewal link.
Every reminder includes the customer's name, policy number, type of coverage, renewal premium amount, and expiry date. Personal, not generic.
Include your renewal payment link in every reminder. Customers tap to renew immediately — no need to call an agent or visit a portal.
For policies that have already lapsed, WhatsPortal sends a win-back sequence — 'Your policy expired [X days] ago. Renew now to restore your coverage.' With a grace period offer if available.
How it works
Connect your policy database
Export renewal schedules or connect your policy management system via webhook. WhatsPortal calculates reminder timing from the expiry date.
Reminders fire automatically
30 days, 7 days, 1 day before expiry — every policyholder gets their personalised WhatsApp reminder without your team doing anything.
Renewals happen before lapses
Customers renew through the direct link. Your renewal rate improves. Your agent calls are reserved for complex cases and high-value policy negotiations.
Automated credit log
Application data and document verification logs are pushed to your loan management system or CRM database instantly.
Suresh P.
FlexiLoans
Hello Suresh! We received your application for a Personal Loan at FlexiLoans. 💳
2:30 PM ✓✓
To complete your application, we need to verify your KYC documents. You can upload them here.
2:30 PM ✓✓
Upload PAN Card
2:31 PM ✓✓
Please share a photo of your PAN Card. Make sure the details are clearly visible.
2:31 PM ✓✓
📸 Attached my PAN card image
2:32 PM ✓✓
PAN Card received successfully! Let's proceed to the next step. ✅
2:32 PM ✓✓
Example conversation — automated by WhatsPortal
What our customers say
“Our health insurance renewal rate improved after adding WhatsApp reminders. Customers told us they appreciated the timely, personalised reminde”
Live
WhatsApp renewal reminders achieve significantly higher renewal conversion rates than SMS or email alone
< 1 min
Average setup time for standard workflows
3×
Increase in response rates compared to email alerts
₹0
Get started for free — free plan included
FAQ
Yes. Each policy type can have its own reminder template with relevant coverage details and renewal instructions. Health policy reminders mention coverage; motor policy reminders mention no-claim bonus implications.
Yes. Dynamic variables in the WhatsApp template allow you to include the exact renewal premium, any updated premium (with age-based increase), and NCB discount — personalised for each policyholder.
Yes. When a customer replies to a renewal reminder, the message comes into your shared inbox. Your team responds directly — or a bot answers common questions like 'Can I change my sum insured?' or 'What does my policy cover?'
Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.
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No credit card required. Free plan available. Official Meta BSP.
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