Food & Restaurants Automation
WhatsPortal sends a feedback request to every diner on WhatsApp after their visit — while the experience is fresh. You get structured, consistent feedback. No survey software required.
Works with PetPooja · Official Meta BSP
01
A diner has a bad experience — slow service, a cold dish, a rude interaction. They don't say anything at the restaurant. They leave and post a 2-star review on Zomato three days later. You had no chance to fix it.
02
Feedback forms on tables go unfilled. QR codes to Google Forms get ignored. Customers don't want to scan a code and fill out a survey after a meal. But they will respond to a WhatsApp message.
03
You have no consistent feedback system. You get sporadic Google reviews and occasional comments to the manager. There's no data to act on, no trend to track, and no early warning when something goes wrong.
The solution
Connected to PetPooja, WhatsPortal sends a feedback message within an hour of a diner's visit — 'How was your experience at [Restaurant Name] today?' — while the memory is fresh.
Customers reply with a 1–5 rating and an optional comment. Structured data, every time. No open-ended forms, no complex surveys.
A 1 or 2-star rating triggers an immediate alert to your manager and an automatic reply offering to make it right — 'We're sorry to hear that. Can we call you to understand what happened?' Complaints get addressed before they become reviews.
WhatsPortal logs all feedback responses. You track average satisfaction scores over time, spot patterns by day or outlet, and act on real data — not instinct.
How it works
Connect your POS
Link PetPooja to WhatsPortal. Every closed bill triggers a feedback request automatically.
Set your feedback flow
Write your feedback message, configure the rating options, and set the intervention trigger for low scores.
Feedback comes in every day
Your team reviews responses in the shared inbox. Managers get notified on unhappy diners. You act before the damage is done.
Push to POS system
Table reservations, digital orders, and feedback ratings sync directly with your restaurant POS system.
Chef Vikram
Spice Garden
Hi Neha! Welcome to Spice Garden. 🍽️ Your table for 4 is confirmed for tonight at 8:30 PM.
7:00 PM ✓✓
Would you like to browse our digital menu or pre-order starters?
7:00 PM ✓✓
View digital menu
7:05 PM ✓✓
Here is our weekend special menu: click.spicegarden.in/menu 🍷
7:05 PM ✓✓
If you'd like to pre-order any items to avoid waiting, reply with the items. See you soon!
7:05 PM ✓✓
Example conversation — automated by WhatsPortal
What our customers say
“We went from 10 feedback responses a month to 80+ after switching to WhatsApp. The data is actually useful now — we can see which shifts and which outlets need attention.”
Live
WhatsApp feedback requests receive significantly higher response rates than in-restaurant QR codes or email surveys
< 1 min
Average setup time for standard workflows
3×
Increase in response rates compared to email alerts
₹0
Get started for free — free plan included
FAQ
Yes. If you don't use PetPooja, you can trigger the feedback flow manually via a CSV upload of diners' phone numbers after each service, or via webhook from your own booking or POS system.
Yes. For delivery orders taken via your WhatsApp order bot, the feedback request can be triggered automatically after your estimated delivery time has passed.
Yes. For customers who rate 4 or 5 stars, the bot can follow up with a request to share their experience on Google or Zomato — turning a satisfied diner into a public review.
Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.
Related workflows
Restaurant table reservations
Send and manage automated WhatsApp campaigns tailored for Food & Restaurants operations.
Learn more
Restaurant loyalty offers
Send and manage automated WhatsApp campaigns tailored for Food & Restaurants operations.
Learn more
Restaurant digital menu sharing
Send and manage automated WhatsApp campaigns tailored for Food & Restaurants operations.
Learn more
No credit card required. Free plan available. Official Meta BSP.
We use cookies
We use essential cookies to make the product work, and optional cookies for support chat. See our privacy policy.
