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Food & Restaurants Automation

Take orders directly on WhatsApp — no app, no aggregator, no 25% commission

WhatsPortal runs a 24/7 order-taking bot on your WhatsApp number. Customers browse your menu, place their order, and confirm delivery details — all on WhatsApp, with no commission going to Swiggy or Zomato.

Start for freeSee how it works

Works with PetPooja · Official Meta BSP

  • Official WhatsApp BSP
  • Free plan — no credit card required
  • Instant webhook integrations
  • Custom WhatsApp Flows
  • Billed in INR via Razorpay

Aggregators gave you distribution. They also took your margins and your customer data.

01

Swiggy and Zomato charge 18–30% commission on every order. On a ₹500 order, you're handing over ₹90–150 before you've paid for ingredients, packaging, or delivery. At scale, this is a structural margin problem.

02

You don't own the customer relationship on aggregators. You can't message your repeat customers, offer them a loyalty deal, or build a direct channel. Every order starts fresh.

03

Customers who already know your restaurant would happily order directly — if it were as easy as a WhatsApp message. Right now, there's no easy way to offer that.

The solution

WhatsPortal makes direct ordering via WhatsApp as easy as ordering on an aggregator.

Full menu on WhatsApp

Customers browse categories, items, and prices conversationally. They select what they want, confirm quantities, and add special instructions — all within WhatsApp.

  • Customers browse categories, items, and prices conversationally
  • They select what they want, confirm quantities, and add special instructions
  • all within WhatsApp

Delivery details collection

The bot collects delivery address, contact number, and delivery time preference — structured and saved, ready for your kitchen team.

  • The bot collects delivery address, contact number, and delivery time preference
  • structured and saved, ready for your kitchen team
  • Fully automated system
  • Real-time notifications

Order confirmation and tracking

The moment an order is confirmed, the customer gets a WhatsApp acknowledgement with order summary and estimated delivery time.

  • The moment an order is confirmed, the customer gets a WhatsApp acknowledgement with order summary and estimated delivery time
  • Fully automated system
  • Real-time notifications

PetPooja integration

Orders taken on WhatsApp can flow directly into your PetPooja POS — keeping your kitchen tickets, billing, and inventory in one place.

  • Orders taken on WhatsApp can flow directly into your PetPooja POS
  • keeping your kitchen tickets, billing, and inventory in one place
  • Fully automated system
  • Real-time notifications

How it works

Streamlined automation in four simple steps.

  1. 01

    Set up your menu and order flow

    Upload your menu to WhatsPortal or sync from PetPooja. Build the ordering conversation in the no-code builder — menu presentation, item selection, delivery collection.

  2. 02

    Share your WhatsApp ordering link

    Add 'Order on WhatsApp' to your packaging, Instagram bio, Google Business profile, and website. Every channel drives orders directly to you.

  3. 03

    Orders come in without commissions

    Customers order, WhatsPortal confirms, your kitchen gets the ticket. No aggregator in between.

  4. 04

    Push to POS system

    Table reservations, digital orders, and feedback ratings sync directly with your restaurant POS system.

S

Chef Vikram

Spice Garden

Hi Neha! Welcome to Spice Garden. 🍽️ Your table for 4 is confirmed for tonight at 8:30 PM.

7:00 PM ✓✓

Would you like to browse our digital menu or pre-order starters?

7:00 PM ✓✓

View digital menuPre-order startersCancel table

View digital menu

7:05 PM ✓✓

Here is our weekend special menu: click.spicegarden.in/menu 🍷

7:05 PM ✓✓

If you'd like to pre-order any items to avoid waiting, reply with the items. See you soon!

7:05 PM ✓✓

Example conversation — automated by WhatsPortal

What our customers say

“We promoted our WhatsApp ordering number for three months and now 35% of our delivery orders come directly through WhatsApp. That's a significant saving on commission every month.”

— [Cloud kitchen name, city]

Live

Direct orders via WhatsApp save restaurants 18–30% per order compared to aggregator channels

< 1 min

Average setup time for standard workflows

3×

Increase in response rates compared to email alerts

₹0

Get started for free — free plan included

FAQ

Common questions about restaurant order taking bot on whatsapp

Can I run the WhatsApp order channel alongside Swiggy and Zomato?

Yes. WhatsPortal adds a direct channel — it doesn&apos;t replace aggregators. You benefit from aggregator traffic while building a direct customer base on WhatsApp over time.

Does the bot handle special requests and customisations?

Yes. The order flow can include a free-text field for special instructions — &apos;less spicy&apos;, &apos;no onion&apos;, &apos;extra sauce&apos; — which gets included in the order confirmation.

How do I handle payment for WhatsApp orders?

You can include a UPI payment link or QR code in the order confirmation message. Customers pay before delivery or choose cash on delivery — your choice based on your operating model.

What does WhatsPortal cost?

Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.

Related workflows

More WhatsApp automation options

Restaurant digital menu sharing

Send and manage automated WhatsApp campaigns tailored for Food & Restaurants operations.

Learn more

Restaurant table reservations

Send and manage automated WhatsApp campaigns tailored for Food & Restaurants operations.

Learn more

Grocery WhatsApp order taking

Send and manage automated WhatsApp campaigns tailored for Food & Restaurants operations.

Learn more

Every direct order saves you ₹90–150. Build your own ordering channel today.

Get started free

No credit card required. Free plan available. Official Meta BSP.