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Retail & Offline Businesses Automation

Let customers book appointments at your store via WhatsApp — and actually show up

WhatsPortal runs an appointment booking bot on WhatsApp — customers select a date, time, and service — and receive a confirmation and reminder automatically. Your front desk spends less time on the phone and your no-show rate drops.

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Official Meta BSP · No credit card required

  • Official WhatsApp BSP
  • Free plan — no credit card required
  • Instant webhook integrations
  • Custom WhatsApp Flows
  • Billed in INR via Razorpay

A customer messages asking for an appointment. You reply 4 hours later. They've already booked somewhere else.

01

Appointment requests arrive on Instagram DM, WhatsApp personal, and phone calls — simultaneously, at all hours. You can't respond instantly to all of them. Customers who don't get a quick response book elsewhere, even if they prefer you.

02

Appointment no-shows are expensive for any service business. A blocked 45-minute slot with no customer is lost revenue you can't recover. A confirmation message and a 2-hour reminder cut no-shows dramatically without any staff effort.

03

Manual appointment management — maintaining a diary, calling to confirm, managing reschedules — consumes significant staff time at peak hours. Every minute on booking admin is a minute not serving the customers in front of you.

The solution

WhatsPortal automates appointment booking on WhatsApp — from initial enquiry to confirmed slot to door-side reminder.

Service and slot selection

The booking bot presents available services and time slots. Customers select their preference with quick-reply buttons — no back-and-forth, no waiting for staff to check the diary.

  • The booking bot presents available services and time slots
  • Customers select their preference with quick-reply buttons
  • no back-and-forth, no waiting for staff to check the diary

Instant confirmation

Once a slot is selected, WhatsPortal sends a confirmation — appointment date, time, service, and address — with a calendar invite option. Professional and reassuring.

  • Once a slot is selected, WhatsPortal sends a confirmation
  • appointment date, time, service, and address
  • with a calendar invite option
  • Professional and reassuring

Automated reminders

24 hours and 2 hours before the appointment, WhatsPortal sends a reminder — 'Your appointment is tomorrow at 3 PM. Reply CONFIRM to keep it or RESCHEDULE to change it.'

  • 24 hours and 2 hours before the appointment, WhatsPortal sends a reminder
  • 'Your appointment is tomorrow at 3 PM
  • Reply CONFIRM to keep it or RESCHEDULE to change it.'

Rescheduling and cancellation handling

Customers who need to reschedule trigger a new slot selection flow. Cancellations free up the slot in your calendar. Your team is notified of changes automatically.

  • Customers who need to reschedule trigger a new slot selection flow
  • Cancellations free up the slot in your calendar
  • Your team is notified of changes automatically

How it works

Streamlined automation in four simple steps.

  1. 01

    Set up your services and availability

    Configure your service menu and available time slots in WhatsPortal. Update availability weekly or connect to your booking system via webhook.

  2. 02

    Customers book via WhatsApp

    Anyone who messages your WhatsApp number is greeted by the booking bot. They select a service and slot in under 2 minutes.

  3. 03

    Confirmed bookings, fewer no-shows

    Your appointment diary fills automatically. Reminders fire without staff involvement. Your team serves customers, not admin.

  4. 04

    Sync store inventory

    Catalog enquiries and appointments are logged in your retail POS and inventory management system.

L

Style Concierge

Luxe Apparel

Hi Vikram! Your booking for the VIP Personal Styling session is confirmed. 👔 Saturday, 4:00 PM at our Connaught Place store.

1:00 PM ✓✓

To help our stylist prepare, what are you looking for?

1:00 PM ✓✓

Formal suitsSmart casualsWedding collection

Smart casuals

1:05 PM ✓✓

Perfect! We've assigned our senior stylist Kabir to your session. He will curate a custom rack of smart casuals for you.

1:05 PM ✓✓

See you on Saturday! Here is the store map: click.luxeapparel.in/cp 📍

1:06 PM ✓✓

Example conversation — automated by WhatsPortal

What our customers say

“We set up WhatsApp bookings for our salon and the difference was immediate. No more missed DMs, no more phone tag for appointments. Our n”

— show rate dropped and we looked far more professional.' — [Salon owner, city]

Live

Service businesses using WhatsApp appointment bots report significantly lower no-show rates and higher booking conversion from enquiries

< 1 min

Average setup time for standard workflows

3×

Increase in response rates compared to email alerts

₹0

Get started for free — free plan included

FAQ

Common questions about retail appointment booking

Can I set different availability for different staff members?

Yes. Configure staff-specific availability and assign bookings to the relevant team member. Customers can optionally select their preferred stylist or consultant.

Can I charge a booking deposit to reduce no-shows?

Yes. Include a payment link in the confirmation message — customers pay a small deposit to secure their slot. Include your UPI link or a payment gateway URL.

Can I use this for virtual appointments as well as in-store visits?

Yes. Configure separate appointment types — in-store and video consultation. The confirmation message for virtual appointments includes the video call link automatically.

What does WhatsPortal cost?

Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.

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Every missed appointment request is a customer who didn't come back. Fix it on WhatsApp.

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