SaaS & B2B Automation
WhatsPortal sends NPS surveys to your customers on WhatsApp — a single rating question, an optional follow-up — with response rates far higher than email, and real-time routing for detractors before they churn.
Official Meta BSP · No credit card required
01
NPS surveys sent via email have consistently low response rates in B2B SaaS. The 12–20% who respond are typically your most engaged customers — happy promoters and vocal detractors. The silent majority — your biggest churn risk — never gets heard.
02
NPS results are typically reviewed quarterly. By the time you identify a detractor through your NPS cycle, they've already churned or committed to a competitor. Real-time detractor identification and escalation can save accounts before they're lost.
03
Post-survey action rates are low because survey data arrives in a dashboard, disconnected from customer conversations. NPS responses collected via WhatsApp arrive in your team inbox — directly actionable by your CS team.
The solution
Send the NPS question on WhatsApp — 'How likely are you to recommend [Product] to a colleague? Reply with a number from 0 to 10.' Simple, fast, and completed in under 10 seconds.
After the rating, send a follow-up — 'What's the main reason for your score?' Qualitative responses give your product team the insight numbers alone can't provide.
Customers who score 0–6 trigger an immediate alert to your CS team — 'Detractor response received from [Account]. Score: [X]. Reason: [Text]. Respond now.' Escalation within minutes, not weeks.
Customers who score 9–10 receive a follow-up — 'We're thrilled to hear that! Would you be willing to leave a review or refer a colleague?' Converts satisfaction into visible advocacy.
How it works
Configure your NPS triggers
Set the survey to fire at key lifecycle moments — post-onboarding, 90 days, 6 months, post-support ticket resolution. Or run a quarterly survey to your full customer base.
Customers respond on WhatsApp
One question, one tap. The response is captured instantly. Follow-up fires automatically based on the score.
Detractors are escalated, promoters are activated
CS team receives detractor alerts immediately. Promoters are nudged toward reviews and referrals. Your overall NPS score and customer health improve.
Sync CRM & product database
Qualified leads, ticket history, and NPS feedback are synced to HubSpot, Salesforce, or your product database.
Support Bot
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Example conversation — automated by WhatsPortal
What our customers say
“Our WhatsApp NPS response rate is three times what we got from email. The detractor escalation feature alone has saved us accounts we would have lost without knowing they were unhappy.”
Live
WhatsApp NPS surveys achieve significantly higher response rates and enable faster detractor intervention than email-based NPS programmes
< 1 min
Average setup time for standard workflows
3×
Increase in response rates compared to email alerts
₹0
Get started for free — free plan included
FAQ
Yes. Segment your NPS survey by plan tier, customer tenure, or any other attribute. Compare NPS by segment to identify where satisfaction gaps exist and where retention risk is highest.
Yes. NPS responses can be sent to your CRM via webhook — updating contact records with the score, response text, and survey date. Keep your customer health data current automatically.
Yes. WhatsPortal can run any rating-based survey — CSAT, CES, custom scoring — via WhatsApp. Use the standard NPS format or customise for your specific research needs.
Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.
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No credit card required. Free plan available. Official Meta BSP.
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