Travel & Hospitality Automation
Email confirmations get buried. WhatsPortal sends a personalised booking confirmation on WhatsApp the moment a reservation is made — so your customers feel certain before they even open their laptop.
Official Meta BSP · No credit card required
01
A traveller books a holiday package. Your confirmation email arrives 10 minutes later — and lands in promotions. They're not sure the booking went through. They call your support line to check.
02
For high-value trips, customers want immediate reassurance. A delayed or impersonal confirmation damages trust before the journey even starts.
03
Your team is manually forwarding booking confirmations on WhatsApp for customers who ask. It's slow, inconsistent, and doesn't scale beyond 20 bookings a day.
The solution
Connect your booking system via webhook. The moment a booking is confirmed, WhatsPortal sends a WhatsApp message with booking ID, destination, dates, hotel/flight details, and contact number.
Every confirmation uses the traveller's name and trip-specific details — not a generic 'booking received' message. Customers feel like they're being looked after.
WhatsPortal automatically sends a reminder 7 days before departure and another the night before — with key documents, check-in links, or packing tips you configure once.
If a customer has a question after receiving their confirmation, they reply on the same WhatsApp thread. Your team sees it in the shared inbox and responds without starting a new conversation.
How it works
Connect your booking system
Use WhatsPortal's webhook trigger to fire a confirmation whenever a booking is created or confirmed in your system.
Configure your confirmation template
Write your message, include dynamic fields (name, booking ID, dates, destination), and submit for Meta approval. Ready in under 24 hours.
Every booking confirms itself
WhatsPortal handles the message. Your customer gets certainty. Your support team handles fewer 'did my booking go through?' calls.
Update booking engine
Itinerary choices, visa documents, and check-in details are instantly pushed to your booking system or database.
Trip Planner
Wanderlust Tours
Hi Nisha! Your booking for the 5-day Goa Getaway is confirmed. 🌴 Order ID: WL-4491.
3:00 PM ✓✓
Your hotel check-in voucher and flight itinerary are ready. What would you like to view?
3:00 PM ✓✓
Flight Itinerary
3:02 PM ✓✓
Here is your flight itinerary. ✈️ Indigo 6E-241, Dep: Mumbai 08:30 AM, Arr: Goa 09:45 AM.
3:02 PM ✓✓
Your hotel transfer vehicle is arranged and will meet you at the Goa arrival gate. Have a wonderful trip!
3:03 PM ✓✓
Example conversation — automated by WhatsPortal
What our customers say
“We stopped sending confirmation emails for domestic bookings entirely. WhatsApp confirmations are faster, get read immediately, and customers actually feel reassured.”
Live
WhatsApp messages have significantly higher open rates than email, especially on mobile
< 1 min
Average setup time for standard workflows
3×
Increase in response rates compared to email alerts
₹0
Get started for free — free plan included
FAQ
WhatsPortal connects via Custom Webhooks, which means any booking platform that can send an HTTP POST request can trigger a WhatsApp confirmation. For platforms without webhook support, Google Sheets can act as a bridge.
Anything you pass in the webhook payload — booking ID, traveller name, destination, hotel name, check-in/check-out dates, flight numbers, total amount, or any other field. Messages are personalised using Liquid variables.
Yes. WhatsPortal is an official Meta Business Solution Provider. Your messages come from a verified WhatsApp Business number — not a bulk SMS tool or unofficial API.
Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). Billed in INR via Razorpay. Meta's WhatsApp API conversation charges are billed separately.
Related workflows
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Travel customer feedback post-trip
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No credit card required. Free plan available. Works with any booking system via webhook.
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