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E-Commerce & D2C Automation

Handle return requests end-to-end on WhatsApp — without the back-and-forth

WhatsPortal automates the entire return flow on WhatsApp — from request to pickup confirmation to refund update — so your support team handles exceptions, not routine returns.

Start for freeSee how it works

Native Shopify integration · Official Meta BSP

  • Official WhatsApp BSP
  • Free plan — no credit card required
  • Instant webhook integrations
  • Custom WhatsApp Flows
  • Billed in INR via Razorpay

Returns are part of e-commerce. A painful return process is optional.

01

A customer wants to return a product. They email your support team. The email gets acknowledged in 24 hours. A return label is sent in 48 hours. The pickup is scheduled for 4 days later. By the time the refund lands, they've left a 1-star review and won't shop with you again.

02

Your support team processes returns manually — reading emails, generating labels, updating order status, confirming refunds. Each return takes 10–15 minutes of agent time. At 30 returns a day, that's hours of avoidable work.

03

Customers don't know where their refund is. They message again. Your team responds again. Every follow-up is a support ticket that automation could have prevented.

The solution

WhatsPortal automates the return flow on WhatsApp — from first message to refund confirmation.

Self-service return initiation

Customers message your WhatsApp to start a return. The bot collects order ID, reason for return, and preferred resolution — refund or exchange — in a structured conversation.

  • Customers message your WhatsApp to start a return
  • The bot collects order ID, reason for return, and preferred resolution
  • refund or exchange
  • in a structured conversation

Automatic pickup scheduling

Once the return is initiated, WhatsPortal sends a pickup confirmation with the scheduled date and time — integrated with your logistics partner via webhook.

  • Once the return is initiated, WhatsPortal sends a pickup confirmation with the scheduled date and time
  • integrated with your logistics partner via webhook
  • Fully automated system
  • Real-time notifications

Refund status updates

When the return is received and the refund is processed, WhatsPortal sends an automatic WhatsApp update — 'Your refund of ₹X has been initiated and will reflect in 3–5 business days.' No customer needs to ask.

  • When the return is received and the refund is processed, WhatsPortal sends an automatic WhatsApp update
  • 'Your refund of ₹X has been initiated and will reflect in 3–5 business days.' No customer needs to ask
  • Fully automated system
  • Real-time notifications

Exchange flow

For exchange requests, the bot confirms the replacement product, size, or variant, and triggers the new order — all within the same WhatsApp conversation.

  • For exchange requests, the bot confirms the replacement product, size, or variant, and triggers the new order
  • all within the same WhatsApp conversation
  • Fully automated system
  • Real-time notifications

How it works

Streamlined automation in four simple steps.

  1. 01

    Set up your return flow

    Define your return reasons, resolution options, and pickup partner. Build the conversation in the no-code builder.

  2. 02

    Connect your order and logistics systems

    Link Shopify for order data and your logistics partner for pickup scheduling via webhook.

  3. 03

    Returns process themselves

    Customers get a smooth experience. Your team handles only edge cases — damaged goods, fraud flags, special circumstances.

  4. 04

    Sync with Shopify & support

    Order details and confirmation statuses are automatically updated in Shopify and synced to your helpdesk or CRM.

S

Amit K.

ShoeNation

Hi Amit! Thanks for your order #WP-88492 at ShoeNation! 👟 Your payment is confirmed.

11:15 AM ✓✓

We are preparing your package. Would you like to track your shipment status?

11:15 AM ✓✓

Track orderView invoiceContact support

Track order

11:16 AM ✓✓

Your order will be shipped via Delhivery. Estimated delivery: Thursday, June 12.

11:16 AM ✓✓

We will send you a tracking link as soon as it leaves our warehouse. Thank you for shopping with us! 📦

11:16 AM ✓✓

Example conversation — automated by WhatsPortal

What our customers say

“We handle 40–50 return requests a day. Before WhatsPortal, that was 40–50 support emails. Now most of them are handled entirely on WhatsApp without an agent touching them.”

— [E-commerce brand name]

Live

Automated return flows significantly reduce per-return support costs and improve customer satisfaction scores

< 1 min

Average setup time for standard workflows

3×

Increase in response rates compared to email alerts

₹0

Get started for free — free plan included

FAQ

Common questions about e-commerce return and refund automation

Can customers initiate returns for any order, or only recent ones?

You configure the return window — for example, returns within 7 days or 30 days. The bot checks the order date against your policy and only processes eligible returns.

Can the bot handle both refunds and exchanges?

Yes. When a customer initiates a return, the bot presents both options. Exchange flows confirm the replacement item; refund flows trigger your payment gateway reversal and send a confirmation.

Does this work without Shopify?

Yes. WhatsPortal connects via webhook, so any e-commerce platform that can send order data can integrate with the return flow. Shopify has a native integration for easier setup.

What does it cost?

Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.

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A smooth return experience turns a lost sale into a loyal customer. Build it today.

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No credit card required. Free plan available. Official Meta BSP.