E-Commerce & D2C Automation
WhatsPortal connects your e-commerce store to WhatsApp — order confirmations, delivery tracking, abandoned cart recovery, product recommendations, reviews, and loyalty — everything your customers need on the channel they check most.
Official Meta BSP · Shopify integration · No credit card required
01
The average Indian D2C brand spends ₹800–2,000 to acquire a new customer. Getting that customer to order again costs a fraction of that — but most brands don't have a systematic post-purchase engagement strategy. WhatsApp is the channel where that retention happens.
02
Abandoned cart rates in India run at 70–80%. Email recovery sequences recover 5–10%. WhatsApp abandoned cart sequences — personalised, immediate, conversational — recover 25–35% of those carts [VERIFY]. The revenue difference is significant.
03
Customer support over email or phone is slow and expensive. WhatsApp support — with automated FAQ resolution, order status bots, and return processing — reduces support costs and customer frustration simultaneously.
The solution
Every Shopify order triggers an automatic WhatsApp — confirmation, dispatch, out-for-delivery, delivered. Customers stay informed without calling support.
When a customer adds to cart and doesn't check out, WhatsPortal sends a recovery message — personalised, with the product image and a direct checkout link. Recovered carts with minimal friction.
After delivery, send a review request. After 30 days, send a reorder prompt. After 60 days, send a replenishment reminder. Build a retention sequence that runs on autopilot.
Flash sales, new launches, loyalty reward updates — send to your full customer base on WhatsApp with the open rates email can't match.
How it works
Connect your Shopify or e-commerce platform
WhatsPortal's Shopify integration syncs 17+ order events automatically. Non-Shopify stores connect via webhook.
Customer events trigger WhatsApp messages
Order placed, shipped, delivered, abandoned — each triggers the right WhatsApp message to the right customer at the right time.
Retention runs automatically
Post-purchase sequences, reorder reminders, and broadcast campaigns fire without manual action. Your team focuses on product, not customer communication logistics.
Sync with your CRM
All customer profiles, messages, and automated workflows sync in real time with your database and CRM platforms.
Amit K.
ShoeNation
Hi Amit! Thanks for your order #WP-88492 at ShoeNation! 👟 Your payment is confirmed.
11:15 AM ✓✓
We are preparing your package. Would you like to track your shipment status?
11:15 AM ✓✓
Track order
11:16 AM ✓✓
Your order will be shipped via Delhivery. Estimated delivery: Thursday, June 12.
11:16 AM ✓✓
We will send you a tracking link as soon as it leaves our warehouse. Thank you for shopping with us! 📦
11:16 AM ✓✓
Example conversation — automated by WhatsPortal
What our customers say
“We connected WhatsPortal to Shopify and our customer communication transformed overnight. Support queries dropped, cart recovery improved, and repeat purchase rate went up.”
Live
D2C brands using WhatsApp for post-purchase communication see significantly higher repeat purchase rates compared to email-only retention strategies
10+
E-Commerce & D2C workflows ready to run
3×
Increase in response rates compared to email alerts
₹0
Get started for free — free plan included
All workflows
Select any ready-to-use automation template to see detailed triggers, features, and setup steps.
Order Confirmation Messages
Send instant WhatsApp order confirmations from your Shopify store. Reduce WISMO tickets, boost trust. Official Meta BSP. Free plan available.
See workflow
Order Tracking Updates
Send automatic WhatsApp order tracking updates via Shiprocket & Delhivery. Cut WISMO tickets, reduce RTOs. Official Meta BSP. Free plan available.
See workflow
Abandoned Cart Recovery
Recover abandoned carts on WhatsApp with personalised messages. Native Shopify integration, multi-step sequences, real conversion tracking. Start free.
See workflow
COD Order Confirmation
Confirm COD orders on WhatsApp before shipping. Cut RTO rates, save ₹200–400 per prevented return. Native Shopify integration. Official Meta BSP.
See workflow
Product Recommendations
Send personalised product recommendations on WhatsApp. Segment by purchase history, trigger post-purchase suggestions, drive repeat sales. Start free.
See workflow
Review Collection
Automate post-delivery review collection on WhatsApp. Triggered by delivery confirmation, direct review links, unhappy customer routing. Start free.
See workflow
Reorder Reminders
Send timed reorder reminders on WhatsApp. Increase repeat purchases for consumables, supplements, and FMCG. Native Shopify integration. Start free.
See workflow
Return & Refund Automation
Automate e-commerce returns and refunds on WhatsApp. Self-service initiation, pickup scheduling, refund updates. Official Meta BSP. Free plan.
See workflow
Flash Sale Broadcast
Broadcast flash sale offers to your entire opted-in list on WhatsApp instantly. Scheduled sends, rich media, real-time analytics. Official Meta BSP. Start free.
See workflow
Loyalty Programme Updates
Send points earned, rewards unlocked, and expiry reminders on WhatsApp. Keep loyalty members engaged and driving repeat purchases. Start free.
See workflow
Size & Fit Assistant
Help fashion customers find the right size on WhatsApp before purchase. Reduce size-related returns with a conversational size assistant. Start free.
See workflow
Gifting Concierge
Run a personalised gifting experience on WhatsApp. Gift selection, personal messages, delivery collection — all in one conversation. Start free.
See workflow
FAQ
Yes. WhatsPortal has a native Shopify integration that syncs order events automatically — no custom development required. Connect your store in minutes.
Yes. WhatsPortal handles both transactional messages (order updates, confirmations) and marketing broadcasts (flash sales, loyalty offers) from the same platform.
Yes. Set up a returns bot that collects order ID, reason, and return preference — and routes the request to your fulfilment team. Customers initiate returns on WhatsApp without calling support.
Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.
No credit card required. Free plan available. Official Meta BSP.
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